This Privacy Policy explains how DewaLive collects, uses, stores, shares, and protects the personal information of all registered players and website visitors. We are committed to handling your data with transparency, integrity, and in full compliance with applicable data protection principles.
All personal data transmitted to and from DewaLive is protected by 256-bit SSL/TLS encryption. Your account credentials, payment information, and identity documents are never transmitted in plain text.
DewaLive does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the services you have signed up for.
We collect only the personal information we genuinely need to provide our services, comply with legal obligations, and keep your account secure. We do not collect data speculatively or unnecessarily.
You have the right to request a copy of the personal data we hold about you, and under certain circumstances, to request its deletion. We honour all valid data subject requests within a reasonable timeframe.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is reviewed and cleared after defined dormancy periods.
In the unlikely event of a data security incident that materially affects your personal information, DewaLive will notify affected players promptly and take immediate steps to mitigate any harm.
DewaLive ("the Platform", "we", "us", or "our") operates the online gaming and sports betting platform accessible at dewalive.cam. We provide live casino, sports betting, slot gaming, and related promotional services, primarily serving players in Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and the broader Malaysian region.
This Privacy Policy sets out the manner in which DewaLive collects, uses, processes, discloses, and protects personal information submitted by individuals ("you", "your", or "the Player") when interacting with our Platform, whether as a registered account holder, a visitor, or a contact submitting a support enquiry.
By accessing or using the DewaLive platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Privacy Policy is to be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. Where applicable, references to data processing obligations reflect the general principles of data protection law applicable to online gaming platforms operating in this region.
For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:
Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and account activity records.
Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, or deletion.
DewaLive, which determines the purposes and means of processing personal data collected through the Platform.
Any identified or identifiable natural person whose personal data is processed by DewaLive — primarily registered Players and website visitors.
Know Your Customer — the identity and age verification process, including the collection of identity documents, required for account compliance and withdrawal processing.
Small text files stored on your browser or device by the Platform to facilitate session management, analytics, and functional preferences.
External service providers engaged by DewaLive to assist in delivering platform functionality, including payment processors, identity verification providers, and analytics tools.
DewaLive collects personal data across the following categories, depending on how you interact with the Platform:
3.1 Registration and Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial and Transaction Data
3.4 Gaming and Betting Activity Data
3.5 Technical and Device Data
3.6 Communications Data
DewaLive collects personal data through the following means:
We process your personal data for the following clearly defined purposes:
To create, maintain, and administer your DewaLive account, including authentication, account settings, and security management.
To verify your age (21+ requirement), identity, and residential address as part of KYC compliance procedures prior to enabling withdrawals.
To facilitate deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major bank transfers.
To fulfil anti-money laundering (AML), counter-terrorism financing (CTF), and applicable gaming compliance obligations, including record-keeping requirements.
To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and unauthorised account access.
To respond to your support requests, resolve disputes, and improve service delivery based on feedback and interaction history.
To monitor gaming behaviour for indicators of problem gambling and to enforce player-requested limits, cooling-off periods, or self-exclusions.
To analyse aggregated usage data and improve the functionality, performance, and user experience of the DewaLive platform.
To send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications. You may unsubscribe at any time.
DewaLive processes your personal data on the following legal bases:
DewaLive does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:
All third-party processors engaged by DewaLive are bound by data processing agreements requiring them to handle your personal data in accordance with applicable data protection standards and solely for the purposes specified by DewaLive.
DewaLive operates servers and engages service providers across multiple jurisdictions. In some cases, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Where such transfers occur, DewaLive ensures that appropriate safeguards are in place to protect your data, including contractual protections with receiving parties that require data handling standards consistent with this Privacy Policy.
By using the DewaLive platform, you acknowledge and consent to such international transfers of your personal data where they are necessary to deliver the services you have requested.
DewaLive retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. Our standard retention practices are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
DewaLive uses cookies and similar technologies on its platform to support core functionality, improve user experience, and gather analytical data. The table below describes the categories of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for core platform functions including login sessions, cashier access, and security tokens. Cannot be disabled without breaking core functionality. | Session / up to 30 days |
| Functional | Stores user preferences such as language settings and display options to personalise your experience across sessions. | Up to 12 months |
| Analytical | Collects aggregated, anonymised data on page visits, feature usage, and navigation paths to help us improve platform performance. | Up to 24 months |
| Security | Used to detect and prevent fraudulent login attempts, session hijacking, and account abuse activities. | Session |
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. We do not use third-party advertising cookies or cross-site tracking technologies for external ad networks.
As a data subject whose personal information is processed by DewaLive, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected].
You may request a copy of the personal data DewaLive holds about you at any time. We will respond to valid access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that legal retention obligations (e.g., KYC records) may limit the scope of erasure.
In certain circumstances, you may request that we restrict how we use your data while a complaint or accuracy dispute is being resolved.
Where processing is carried out by automated means and on the basis of your consent or contract, you may request your data in a structured, machine-readable format.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
DewaLive implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
While DewaLive employs industry-standard security practices, no system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected unauthorised access to your account.
DewaLive's services are strictly intended for individuals aged21 years and above. We do not knowingly collect, retain, or process personal data belonging to individuals under the age of 21. If we discover that an account has been created by or on behalf of a person under 21, we will immediately suspend the account, delete associated personal data where legally permissible, and apply appropriate remedial action.
If you are a parent or guardian and believe that minor under your care has registered with DewaLive, please contact us immediately at [email protected] so that we can take prompt action.
DewaLive reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.
Where material changes are made — particularly those that affect how your data is used or shared — we will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect. Continued use of the Platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed of how DewaLive is protecting your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by DewaLive, please do not hesitate to contact us:
Data Enquiries & Support Email:
[email protected] — plain text only, not a clickable link
Live Chat Support:
Available 24 hours a day, 7 days a week, from within your logged-in DewaLive account.
Response Commitment:
Data subject rights requests will be acknowledged within 5 business days and substantively responded to within 30 calendar days.
Coverage:
Our team serves Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions around the clock.
DewaLive is committed to processing your personal information with full transparency and respect. We never sell your data. We collect only what we need. We give you meaningful control over your information through the rights described in this Policy. For questions about your data, contact us via live chat or email at any time. You can also review our fullTerms & Conditions for information on account management obligations.
DewaLive is Malaysia's most complete live casino and sports betting platform — built with your privacy and security at the core. Whether you're betting on Liga Super Malaysia, spinning high-RTP slots, or playing live baccarat from Kuala Lumpur, your data is protected every step of the way.
For players aged 21 and above only. Please gamble responsibly.